Terms & Conditions

Payment Due When Making a Reservation

For bookings made more than 42 days before arrival a 30% deposit is payable at the time of booking. Full payment of the outstanding balance should be made at least 42 days prior to arrival. 

Bookings made within 42 days of arrival should be made at the time of booking. 

Failure to comply with these requirements can result in the booking being cancelled/not accepted.

Refundable Deposit 

A refundable deposit of £250 is required over and above the letting fee to cover additional costs relating to breakages, damage and return of the cottage in an unclean condition. This shall be returned within 7 days of completion of the let in full or in part as applicable.

Withholding of any part of the refundable deposit to cover breakages shall be discretionary. We do not charge for small breakages (glasses or plates) but ask the guests to leave the broken item on the kitchen worktop so that we know it has to be replaced and to avoid injury to following guests. 

Damage to the cottage and furniture and additional cleaning costs, at our discretion,  shall be fully chargeable, also if exceeding the amount of the deposit. 


If cancellation is made more than 42 days before arrival, your deposit will be retained unless an alternative booking can be arranged. If cancellation is made within 42 days of arrival, the full booking amount shall be retained unless an alternative booking can be arranged. If in either situation an alternative booking can be arranged your deposit/full payment shall be returned less a 10% charge (of the full payment) in both instances for administration. 

It is recommended that you take out travel insurance to cover cancellation costs.

Information Required

At the time of your booking or inquiry we ask you to provide the following information. 

-         Full name, contact address, contact telephone number and email address.

-         Preferred/required dates.

-         Number of adults (male & female) and children in the party, together with respective age ranges.

-         Special requirements, if any.

-         Ferry or flight arrival time, if known.

Unforeseen Circumstances

In the event of it being necessary, due to exceptional and unforeseen circumstances, for Islay65 to cancel your reservation prior to your arrival, a full refund will be paid. Islay65 can take no responsibility for any related expenses, which might be incurred. 

In the event of it being necessary, due to exceptional and unforeseen circumstances for Islay65 to terminate your reservation after your arrival, Islay65shall try to find alternative equivalent accommodation. Should this not be possible, a full refund shall be made. Islay65 can take no responsibility for any related expenses which might be incurred. 

We again recommend that you take out cancellation insurance to cover your holiday.


Islay65 can accept no responsibility whatsoever for any injury, loss or damage sustained to any person or their property whilst staying at Islay65.

Holiday Let

This let is for a short term holiday let solely for the purpose of the tenants’ holiday. It is not an assured tenancy. 

Cleaning and Breakages

It is expected that the cottage will be returned at the end of the let in the same clean state and condition as it was received at the start of the let. Reasonable wear and tear are excepted. Guests are asked to keep the cottage and garden in a clean and reasonable condition at all times. 


Guests are not to do anything on the property, which might cause nuisance to neighbours or to the general public.


The property is let as a holiday residence for up to a maximum of 6 persons (excluding infants). Guests are not permitted to assign, sublet or share occupancy of the property. The maximum number of persons stated shall not be exceeded. 

The use of the house facilities is restricted solely to the guests stated at the time of booking. The use of the house as a venue, meeting or eating place for additional persons is not permitted. Parties are not permitted. 

Failure to comply with these requirements can result in immediate eviction. 

Entry to Landlord

Guests shall permit and afford full entry to Islay65 and/or their agent at all reasonable times (at all times in emergencies) to view the property for any proper purpose, including the checking of the guests' compliance with the guests’ obligations in this agreement, and to execute repairs if necessary.

Bank Interest Rate

Bank interest at 4% above base lending rate shall be charged for any outstanding costs in excess of the refundable deposit related to damage caused by guests to the property during their tenancy.


Islay65 shall insure the property and the contents of the property which belong to Islay65. Guests are advised to ensure that they have adequate insurance cover for their personal belongings.

Pet Dogs

If prior permission is granted for up to 2 pet dogs, guests are expected to comply with the applicable house rules. The related house rules will be advised in our welcoming email prior to entry.


Smoking, or modern equivalent, is not permitted indoors and also not in the walled garden.

Bed Linen and Towels

All bed linen, hand, dish and bath towels/mats are supplied.

Electricity, Heating, Water & Wi-Fi

The supply of electricity for cooking and lighting and operation of the media equipment during guests' stay is free as is the provision of central heating & hot water from the oil fired central boiler.

The Wi-Fi & Ethernet is high speed, unlimited and free.

Fire Safety 

Fire escape routes and locations of the fire protection appliances are described in each bedroom and in the downstairs lobby. 

Guests should familiarise themselves with all aspects of fire safety in the house and be conversant with procedures in case of a fire.

Scottish Law

These terms and conditions and the agreement thereof shall be governed by and construed in accordance with the law of Scotland and the parties submit to the jurisdiction of the Scottish Courts.